Shipping policy – The Dogs Company

Shipping policy

At The Dogs Company, every product is crafted with care, attention to detail, and respect for quality. Below you’ll find all essential information regarding order processing, shipping, and delivery

Order Processing Time

Most of our products are prepared individually to ensure the highest quality standards.
Estimated processing times:

  • Standard items: 1-5 business days

During high-demand periods (such as holidays), processing times may be slightly longer. We recommend ordering in advance if you need your item by a specific date. Once your order is ready, it will be dispatched promptly

Shipping Destinations

We ship worldwide, excluding certain regions or conflict zones where delivery is not possible. Delivery times may vary depending on your location, shipping method, and customs procedures in the destination country

Estimated Delivery Times

Europe
Standard shipping: 4-7 business days
Express shipping: 2-4 business days

International
Standard shipping: 7-20 business days
Express shipping: 4-7 business days

Delivery times are estimates and may vary due to external factors such as customs clearance, weather conditions, or carrier delays.

Shipping Carriers & Tracking

We ship with trusted logistics partners such as DHL, UPS, and their local partners. Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable). We recommend checking your tracking information regularly for updates. If your tracking status does not update or appears delayed, please contact us at hello@dogs-company.com before taking further action. We will gladly assist and liaise with the carrier on your behalf

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or handling fees may apply. These charges are determined by local authorities and are the responsibility of the customer. We recommend contacting your local customs office prior to placing an order for more information on potential fees.

Shipping Address Responsibility

Please ensure that your shipping address is complete and accurate at checkout.

  • We are not responsible for delays or lost shipments due to incorrect or incomplete address information.

  • Address changes are only possible before dispatch. Once the order has been shipped, changes cannot be guaranteed and may incur additional shipping costs.

Undeliverable or Returned Packages

If a package is returned to us due to:

  • incorrect address information

  • failed delivery attempts

  • uncollected shipments

we will issue a refund to the original payment method, charging the 20 euro handling fee (that will cover return shipping and processing of your return.) from the total sum of your order. 

Lost, Delayed or Damaged Packages

We package all orders carefully. However, if your order arrives damaged or appears lost, please contact us at hello @dogs-company.com as soon as possible.

Please note:

  • We are not responsible for delays caused by carriers, customs, or external circumstances.

  • Packages marked as delivered by the carrier are considered fulfilled. We recommend ensuring someone is available to receive the delivery.

Carrier investigations for international shipments can usually only be initiated after 21 days and up to 6 months from dispatch, depending on the carrier’s policy. We will support you throughout this process.

Returns & Exchanges

For information regarding returns, refunds, and exchanges, please refer to our Returns & Refunds Policy.